Shipping Policy

1. Where We Ship

We currently ship to addresses within the United States only. We hope to expand to more countries in the future — check back for updates.

2. Processing Time

Orders are processed within 1–3 business days before they're handed off for shipment. Orders placed on weekends or holidays are processed the next business day.

Processing time is separate from shipping time — estimated delivery begins once your order has been processed and shipped.

3. Estimated Shipping Time

Once your order has shipped, estimated transit time is typically 7–15 business days. Combined with processing time, most orders arrive within roughly 8–18 business days of being placed.

Delivery estimates are calculated in business days and do not include weekends or holidays.

4. Order Tracking

You'll receive a tracking number by email once your order ships, so you can follow its progress to your door. Please allow up to 48 hours for tracking information to update after dispatch.

5. Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us at snoozto.support@gmail.com with your order number and we'll look into it with our shipping partner. Please allow the full estimated window to pass before reaching out, as occasional delays can happen once a package is in transit.

6. Incorrect Address

Please double-check your shipping address at checkout — we are not able to reroute a package once it has shipped. If you notice an error, contact us at snoozto.support@gmail.com as soon as possible and we'll do our best to update it before it enters fulfillment.

Address changes are not guaranteed, even when requested quickly, because some orders may enter fulfillment shortly after being placed. Orders returned to sender due to an incorrect address may be subject to reshipping charges.

7. Lost or Stolen Packages

In both cases, resolutions are determined after reviewing the tracking information and the outcome of the shipping provider's investigation — submitting an inquiry does not automatically guarantee a replacement or refund.

8. Split Shipments

Some orders may arrive in more than one package if items ship from different fulfillment locations. If this happens, you may receive separate shipping notifications for each shipment, and this does not mean anything is missing from your order — the remaining item(s) are simply on their way.

9. Delivery Estimates

All shipping and delivery estimates on this site are provided in business days (Monday–Friday, excluding holidays) unless otherwise noted.

10. Questions

If you have any questions about your order or shipping, please contact our support team at snoozto.support@gmail.com. We aim to respond within 1–2 business days.