We want order issues handled clearly and fairly. This policy applies to orders placed through the SnoozTo Shopify store.
Return requests
You may request a return within 30 days of delivery. Contact us through the Contact page before sending anything back. Returns sent without authorization may not be accepted.
Eligibility
For change-of-mind returns, the product should be unused, undamaged, and returned with its included accessories, manual, and original packaging where reasonably possible. Approved change-of-mind return shipping is the customer’s responsibility unless we tell you otherwise.
Damaged, incorrect, or missing items
If your item arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number and clear photos or video showing the issue. We may request additional evidence so our fulfillment partner can verify the claim. Depending on the circumstances and eligibility, the resolution may include a replacement or refund.
Return authorization and destination
Do not mail a return to the address shown on the shipping label unless we specifically authorize it. Because orders can be fulfilled through different third-party locations, we will provide the approved return instructions and destination after reviewing your request.
Cancellations
If you need to cancel an order, contact us as quickly as possible. We can only cancel before fulfillment processing has progressed too far; once an order has entered fulfillment or shipped, cancellation might no longer be possible.
Refunds
When a refund is approved, it will be submitted to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.
Questions
Use our Contact page and include your order number so we can help efficiently.