Shipping policy

Shipping Policy

Last updated: August 19, 2026

This Shipping Policy applies to orders placed through the SnoozTo Shopify store.

Shipping Destinations

SnoozTo currently ships only to eligible delivery addresses within the United States.

Address eligibility is determined during checkout. Some regions or address types may not be supported by our carriers or fulfillment partners. We do not currently offer international shipping.

Shipping Cost

Standard shipping to eligible United States addresses is free.

Any available shipping method and its cost will be displayed during checkout before you complete your purchase.

Order Processing

Orders are generally processed within 1–3 days after payment has been successfully received.

Processing includes payment verification, order preparation, and transfer to our fulfillment partner. Processing times may be affected by weekends, holidays, unusually high order volume, payment-verification issues, or circumstances outside our reasonable control.

You will receive an order confirmation after your purchase is submitted. An order confirmation does not mean that the order has shipped.

Estimated Delivery

After processing, standard delivery is generally estimated to take 4–7 days.

The estimated total time from order placement to delivery is therefore approximately 5–10 days. These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer because of carrier delays, severe weather, holidays, service interruptions, address problems, or other circumstances outside SnoozTo’s reasonable control.

Third-Party Fulfillment

SnoozTo works with third-party fulfillment and delivery partners to prepare and ship orders.

The fulfillment location, shipping carrier, packaging, and delivery route may vary depending on product availability and the customer’s location. For this reason, the return address shown on a shipping label might not be the correct destination for an authorized return.

Do not return a product to the address on the original package unless SnoozTo has specifically authorized that address.

Shipping Confirmation and Tracking

When tracking information is available, it will be sent to the email address or phone number provided during checkout.

Tracking information may take some time to become active after the shipping label is created. Carrier tracking updates are controlled by the carrier and might not appear immediately or update at every stage of delivery.

Customers are responsible for monitoring the contact information provided at checkout for order and shipping updates.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

  • Recipient name

  • Street address

  • Apartment or unit number, when applicable

  • City, state, and ZIP code

  • Email address and phone number

If you notice an address error, contact SnoozTo immediately at snoozto.support@gmail.com.

We will attempt to correct the address when possible, but an address change cannot be guaranteed after fulfillment processing has begun or after the order has shipped.

SnoozTo is not responsible for delays or failed delivery caused by inaccurate or incomplete information provided by the customer. Additional shipping charges may apply if an order must be reshipped because of an address error.

Delayed Orders

If SnoozTo determines that an order cannot be shipped within the stated processing timeframe, we will provide an updated estimate when reasonably possible.

Where required, customers will be given the option to accept the revised timeframe or cancel the unshipped order for a refund to the original payment method.

Once an order has shipped, carrier delays may occur. If tracking has not updated for an extended period or the order is significantly later than the estimated delivery window, contact snoozto.support@gmail.com with your order number.

We may need to contact the carrier or fulfillment partner and allow reasonable time for an investigation before approving a replacement or refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it:

  1. Confirm that the shipping address on your order is correct.

  2. Check entrances, mailrooms, reception areas, and other safe delivery locations.

  3. Ask household members, building staff, or nearby neighbors whether they accepted the package.

  4. Contact the carrier using the tracking number.

  5. Contact SnoozTo at snoozto.support@gmail.com if the package remains missing.

We will review the available tracking information and assist with an investigation where appropriate. A replacement or refund will depend on the results of the investigation and the circumstances of the delivery.

Lost Packages

If tracking indicates that a package may have been lost in transit, contact us with your order number.

SnoozTo will work with the carrier or fulfillment partner to investigate. If the package is confirmed as lost before delivery, SnoozTo may provide an appropriate replacement or refund.

Damaged, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery.

If your order arrives damaged, incorrect, or incomplete, contact snoozto.support@gmail.com within seven calendar days of delivery. Include:

  • Your order number

  • A description of the problem

  • Clear photographs or video of the product

  • Photographs of the shipping package and label when relevant

Eligible claims will be handled according to the SnoozTo Return & Refund Policy.

Keep the product, its packaging, and all included components until SnoozTo confirms the next steps.

Refused and Undeliverable Packages

If a package is refused or cannot be delivered because of an inaccurate address, incomplete address, repeated unsuccessful delivery attempts, or another issue outside SnoozTo’s control, the order may be returned to the fulfillment location.

Any refund or reshipment will be reviewed after the returned package has been received and its condition confirmed. Additional shipping costs may apply when the delivery problem resulted from information provided by the customer or refusal of the package.

Order Changes and Cancellations

Contact snoozto.support@gmail.com as quickly as possible if you need to change or cancel an order.

Changes and cancellations can only be guaranteed before fulfillment processing begins. Once an order has entered fulfillment or has shipped, it might no longer be possible to modify or cancel it.

An eligible return may still be requested after delivery under the SnoozTo Return & Refund Policy.

Taxes

Any applicable taxes collected by SnoozTo will be calculated and displayed during checkout.

Consumer Rights

Nothing in this Shipping Policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

Contact Us

For questions about shipping or an existing order, contact:

SnoozTo
Email: snoozto.support@gmail.com
Country of operation: Trinidad and Tobago

Please include your order number when contacting us about an existing purchase.