Return & Refund Policy

Last updated: August 19, 2026

We want order issues handled clearly and fairly. This policy applies to purchases made through the SnoozTo Shopify store.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered.

To begin a return, contact us through the SnoozTo Contact page or email snoozto.support@gmail.com. Include your order number, the email address used at checkout, the reason for the return, and any supporting photographs or video when relevant.

Please do not send an item back before receiving return authorization and instructions from SnoozTo.

Return Eligibility

For a change-of-mind return, the product must be:

• Unused and undamaged

• In its original condition

• Returned with all included accessories, cables, manuals, and components

• Returned in its original packaging where reasonably possible

• Accompanied by proof of purchase or the applicable SnoozTo order number

Products that have been used, damaged after delivery, altered, or returned without their included components might not qualify for a change-of-mind return.

Opening the package to inspect the product does not automatically prevent a return. However, products showing signs of use might not qualify unless the return concerns a verified defect, incorrect item, or delivery-related damage.

Return Authorization

After reviewing your request, we will confirm whether the return is eligible and provide the approved return destination and instructions.

Because orders may be fulfilled through different third-party locations, do not mail a return to the address shown on the original shipping label unless SnoozTo specifically authorizes that address.

Approved returns should be shipped within 14 calendar days after return authorization. Returns sent without authorization or to an unapproved address may not be accepted.

Damaged, Incorrect, or Incomplete Orders

Inspect your order after delivery.

If the product arrives visibly damaged, incorrect, or incomplete, contact us within seven calendar days of delivery. Include:

• Your order number

• A description of the issue

• Clear photographs or video of the product

• Photographs of the shipping package and label when relevant

We may request additional evidence so the issue can be verified with our fulfillment partner.

When an eligible damaged, incorrect, defective, or incomplete order is confirmed, SnoozTo may offer an appropriate replacement or refund. SnoozTo will cover authorized return-shipping costs when the issue resulted from damage during delivery, a verified product defect, an incorrect item, or our fulfillment error.

Product Defects

If SnoozTo Glow develops a suspected manufacturing defect within 30 calendar days of delivery, contact us with your order number and clear photographs or video demonstrating the issue.

This policy does not cover damage caused by misuse, accidents, unauthorized modification, improper care, or normal wear.

Change-of-Mind Return Shipping

Customers are responsible for authorized return-shipping costs for change-of-mind returns.

We strongly recommend using a tracked shipping service. SnoozTo is not responsible for a return package that is lost before reaching the approved return destination.

Refund Inspection and Approval

After the authorized return is received, it will be inspected. We will notify you whether the refund has been approved or whether additional information is required.

Approved refunds will be submitted to the original payment method. Please allow approximately 5–10 business days for the refund to appear after it is processed. Your bank, card issuer, PayPal, or other payment provider may require additional processing time.

SnoozTo cannot issue a refund to a different payment method.

Exchanges and Replacements

SnoozTo does not currently process direct change-of-mind exchanges. If an eligible change-of-mind return is approved, you may return the original product and place a separate order for the item you want.

For a verified damaged, defective, incorrect, or incomplete order, the available resolution may include a replacement instead of a refund, subject to product availability and the circumstances of the claim.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

We can only guarantee cancellation when the order has not entered fulfillment. Once fulfillment processing has begun or the order has shipped, cancellation might no longer be possible. You may still request an eligible return after delivery under this policy.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because the address was incorrect, incomplete, refused, or otherwise undeliverable for reasons outside SnoozTo’s control, any refund or reshipment will be reviewed after the package reaches the approved return location. Additional shipping costs may apply.

Consumer Rights

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

Contact

To request a return or ask a question about this policy, use the SnoozTo Contact page or email:

snoozto.support@gmail.com

Include your order number whenever your request concerns an existing purchase.